Our subscription based service plans are all founded on our core belief that prevention is better than cure. This includes a customer care attitude with no artificial boundaries between services and immediate access to competent help. For any help or questions regarding our subscription model or pricing please contact us at info@forgerock.com
With our fair-share pricing model, we deliver disruptive industry TCOs based on lifecycle subscriptions, to make sure our customers only pay at point of value.
- Evaluation - all ForgeRock's products or the entire I3 Open Platform is free to download, evaluate and use - with no need to sign any subscription agreement.
- Proof of Concept - subscription is aimed at customers who see the benefit of having access to assistance for a rapid successful PoC installation.
- Build - in the process of building a solution based on our open source middleware products you will have easy and predictable access to our architects and product specialists.
- Production - we provide 24x7x52 predictable attention to resolve your problem.
- Sustaining - by the time your solution components have reached their End of Life, we will support you with a sustaining subscription adjusted both in price and effort for both parties.
You can easily opt-in or opt-out any time in your solutions lifecycle. This means no lock-in, with an option to change the commitment with a month's notice. We believe that this fair-share pricing model will disrupt established software vendors' old-fashioned thinking and prove a much lower TCO - cost of acquisition - cost of operation - cost of exit.
Our main objective is that our customer care is acknowledged to be superior - and gives fair share return on investment for our customers, partners and employees.
Subscription Model
| Lifecycle Subscriptions | ||||
| Feature | PoC* | Build | Production | |
| Alerts and notifications (security and critical issues) | ✓ | ✓ | ✓ | |
| Guaranteed forum response | ✓ | ✓ | ✓ | |
| Assistance in scheduling on-site consultancy | ✓ | ✓ | ✓ | |
| Raise support case via web | ✓ | ✓ | ✓ | |
| Predictable releases, updates and upgrades | ✓ | ✓ | ✓ | |
| Response time (2, 4 hours and Next Business Day)** | ✓ | ✓ | ✓ | |
| Expert assistance hours | ✓ | ✓ | ✓ | |
| Hotfix and emergency patches | − | ✓ | ✓ | |
| Telephone access (8x5) | − | ✓ | ✓ | |
| Telephone access (24x7) | − | − | ✓ | |
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