Identity Drives
Customer Experience and Security

ForgeRock unravels the layers of identity, so you can give customers a CIAM
experience that feels personalized, effortless, secure.

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Customer Identity and Access Management (CIAM)

Give customers experiences they'll love with the security they need.

ForgeRock Customer Identity and Access Management (CIAM) enables you to give your customers a frictionless and highly personalized online experience. With advanced security, consent management, privacy protections, and self-service, ForgeRock CIAM helps you acquire customers faster, improve retention, and protect customer data.

What is CIAM?

CIAM Solution Overview

Customer Identity and Access Management (CIAM) is the key to creating secure digital experiences your customers will love

CIAM Evaluation Guide

Eight global digital transformation and consumer trends are influencing business in 2022. For enterprise-level organizations, these trends necessitate a different approach to customer identity and access management (CIAM).

Forrester® Total Economic Impact Study

Our CIAM customers saw a 186% return on investment over the last three years, and more than 2x the customer conversion rate than before.

Why Identity is the Key to Digital Success

Identity drives customer experience and security. Here's how.

Identity Drives Effortless Experiences

Deliver personal, seamless experiences with self-service password management and multiple options for authentication, privacy, and consent.

See The Experience
 
Learn about modern customer identity & access management (CIAM)

Identity Drives Acquisition

ForgeRock's user-friendly self-service, social registration, and progressive profiling features result in better acquisition, retention, and loyalty.

Identity Drives Retention

Modernize legacy systems with future-proof CIAM capabilities while ensuring a seamless customer journey.

  • Simplify registration
  • Bypass the password
  • Increase engagement rates
  • Personalize the experience
  • Gain customer trust
 
Learn about modern customer identity & access management (CIAM)

Identity Drives Protection

Protect your customers and your organization with baked-in secure access, identity-driven fraud mitigation, privacy, consent and compliance.

How Leading Brands are Leveraging ForgeRock CIAM

Pearson

"We're implementing a single ForgeRock Identity Management system at the core of our business. This will actually create a single learner and customer and employee data set."

Geico

"ForgeRock understood what it meant to create a modern, best-in-class Web experience for our large and exceedingly diverse customer base."

BTPN Bank

"ForgeRock could provide the highest level of security as well as the flexibility we required to deliver the services our customers need."

Albert Hitchcock
Chief Technology and Operations Officer, Pearson

Greg Kalinsky
Senior Vice President and Chief Information Officer, GEICO

Joko Kurniawan
SVP of IT, Digital Service Enablement Head, BTPN Bank

What to Consider When Choosing a Customer Identity Solution

ForgeRock is the only CIAM platform recognized for excellence by the leading major industry analyst firms.

FEATURED RESOURCES

Learn More about CIAM

Business Leaders and Marketers
White Paper

The 8 Digital Transformation Trends Shaping Business in 2022

Why Consumer Identity and Access Management (CIAM) Is Imperative

Report

Consumer Identity Breach Report 2022

Classic Security Measures Fail to Stem the Tide of Compromise

Infographic

4 Bottom-Line Benefits of Great Customer Experiences

How Enterprise CIAM Helps You Make Money, Slash Costs, and Reduce Risk

Study

Forrester® Total Economic Impact™ of ForgeRock CIAM

Study reveals 186% ROI and benefits of $43.9 million over three years

Guide

How to Evaluate CIAM Providers

Selecting a customer identity and access management (CIAM) provider is a significant undertaking. Your final decision will define the future of your business and must account for many factors, some of which may be currently unknown to you now.

Study

IAM for the Hybrid Enterprise

ForgeRock Customer Identity and Access Management (CIAM)

White Paper

ForgeRock: Your Business Transformation Catalyst

Learn How Our Full-Suite Platform Helps Organizations Achieve their IAM and IGA Goals

Study

Forrester® Total Economic Impact™ of ForgeRock CIAM

Study reveals 186% ROI and benefits of $43.9 million over three years

Analyst Report

Gartner® Critical Capabilities for Access Management 2022

White Paper

Build Secure and Modern Apps Faster Using ForgeRock SDKs

White Paper

Reduce the Total Cost of Fraud

Digital transformation initiatives offer numerous benefits to organizations, and with the transition to an almost entirely virtual world over the past year, have become a high priority for companies across the globe.

Study

Forrester® Total Economic Impact™ of ForgeRock CIAM

Study reveals 186% ROI and benefits of $43.9 million over three years

BLOGS & WEBINARS

Get the Latest CIAM Blogs

Blogs
Blog

What are the Critical Capabilities in Access Management?

ForgeRock Scores Highest in external AM and application development in the 2022 Gartner Critical Capabilities for Access Management report

Blog

A New Era in Access Management

ForgeRock is a leader in the Gartner Magic Quadrant for Access Management for the third consecutive year

Blog

KuppingerCole Evaluated 22 Vendors to Help You Make the Right Choice in Customer Identity

Webinar

Best Practices for Customer Identity: How to Evaluate CIAM Providers

Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.

Webinar

The Top Customer Experience Trends Driving Digital Transformation in 2022

Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.

Webinar

Four Technologies for Designing Captivating Digital CIAM Journeys

If the past 20 months has taught us anything, it is that our customers have moved from the physical to the digital world at breakneck speed. Nearly everything needs to be transacted seamlessly, or risk losing consumers. What does it take to "win" in this new digital realm?