Identity Drives
Customer Experience and Security

ForgeRock unravels the layers of identity, so you can give customers a CIAM
experience that feels personalized, effortless, secure.

Customer Identity and Access Management (CIAM)

Give customers experiences they'll love with the security they need

ForgeRock Customer Identity and Access Management (CIAM) enables you to give your customers a frictionless and highly personalized online experience. With advanced security, consent management, privacy protections, and self-service, ForgeRock CIAM helps you acquire customers faster, improve retention, and protect customer data.

Explore this page to learn more about CIAM.

CIAM Solution Overview

Customer Identity and Access Management (CIAM) is the key to creating secure digital experiences your customers will love

CIAM Evaluation Guide

Eight global digital transformation and consumer trends are influencing business in 2022. For enterprise-level organizations, these trends necessitate a different approach to customer identity and access management (CIAM).

What is CIAM

Get the basics on everything Customer Identity and Access Management

Why Identity is the Key to Digital Success

Identity drives customer experience and security. Here's how.

Identity Drives Effortless Experiences

Deliver personal, seamless experiences with self-service password management and multiple options for authentication, privacy, and consent.

See The Experience

Identity Drives Acquisition

ForgeRock's user-friendly self-service, social registration, and progressive profiling features result in better acquisition, retention, and loyalty.

Identity Drives Retention

Modernize legacy systems with future-proof CIAM capabilities while ensuring a seamless customer journey.

  • Simplify registration
  • Bypass the password
  • Increase engagement rates
  • Personalize the experience
  • Gain customer trust

Identity Drives Protection

Protect your customers and your organization with baked-in secure access, identity-driven fraud mitigation, privacy, consent and compliance.

How Leading Brands are Leveraging ForgeRock CIAM


"We're implementing a single ForgeRock Identity Management system at the core of our business. This will actually create a single learner and customer and employee data set."


"ForgeRock understood what it meant to create a modern, best-in-class Web experience for our large and exceedingly diverse customer base."


"ForgeRock could provide the highest level of security as well as the flexibility we required to deliver the services our customers need."

Albert Hitchcock
Chief Technology and Operations Officer, Pearson

Greg Kalinsky
Senior Vice President and Chief Information Officer, GEICO

Joko Kurniawan
SVP of IT, Digital Service Enablement Head, BTPN Bank


Learn More about CIAM

Business Leaders and Marketers
White Paper

The 8 Digital Transformation Trends Shaping Business in 2022

Why Consumer Identity and Access Management (CIAM) Is Imperative


Consumer Identity Breach Report 2021

Strengthen Your Security By Learning Where You're Vulnerable


4 Bottom-Line Benefits of Great Customer Experiences

How Enterprise CIAM Helps You Make Money, Slash Costs, and Reduce Risk


How to Evaluate CIAM Providers

Selecting a customer identity and access management (CIAM) provider is a significant undertaking. Your final decision will define the future of your business and must account for many factors, some of which may be currently unknown to you now.


IAM for the Hybrid Enterprise

ForgeRock Customer Identity and Access Management (CIAM)

White Paper

ForgeRock: Your Business Transformation Catalyst

Learn How Our Full-Suite Platform Helps Organizations Achieve their IAM and IGA Goals

Analyst Report

Gartner® Critical Capabilities for External Access Management

Having your finger on the pulse of trends helps you make strategic decisions that put you ahead of the competition. None could be more important than eight global digital transformation and consumer trends influencing business in 2022.

White Paper

Build Secure and Modern Apps Faster Using ForgeRock SDKs

White Paper

Reduce the Total Cost of Fraud

Digital transformation initiatives offer numerous benefits to organizations, and with the transition to an almost entirely virtual world over the past year, have become a high priority for companies across the globe.


Get the Latest CIAM Blogs


Accelerate Digital Investments in Retail with Scalable Digital Identity


5 Digital Identity Features That Improve Healthcare Consumer Journeys


The State of Connecticut Ushers in a Digital Era that Eases Access to Critical Services for Residents and Businesses

In 2018, Connecticut Governor Ned Lamont determined that Connecticut would become an "all digital" government. Today, the governor and his team are making that ...


Best Practices for Customer Identity: How to Evaluate CIAM Providers

Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.


The Top Customer Experience Trends Driving Digital Transformation in 2022

Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.


Four Technologies for Designing Captivating Digital CIAM Journeys

If the past 20 months has taught us anything, it is that our customers have moved from the physical to the digital world at breakneck speed. Nearly everything needs to be transacted seamlessly, or risk losing consumers. What does it take to "win" in this new digital realm?