ForgeRock Blog

In this two-part series, I look at the deluge of personal data, the rising tide of global regulation and where the U.S. must drop its proverbial data policy anchor to build long-term customer trust.

People are constantly on the move; changing networks, devices, time zones, even several times per day. Mobility shouldn't keep us from being productive, right?

Historically, saving for retirement was fairly straightforward for the average worker: he or she would probably only work for a small number of employers during their careers and could usually keep track of their pensions without too much confusion.

How many headaches have you endured due to a forgotten password? Me? Too many to count. At the end of a busy week I just want to kick back and watch a movie online -- problem is I’ve been logged out and can’t remember my password. A one-time password sent to my mobile phone may suffice but will still require me to type using my phone and remote control. If I could choose, I would use Face ID or Touch ID authentication methods which already exist on my mobile device.

In many countries around the world there is a regulatory requirement to capture and authenticate name and address data for every mobile phone subscription; be it contract or pay-as-you-go [PAYG], with or without a new device included in the deal (e.g. SIM only). Typically, this ‘Know Your Customer’ [KYC] regulation needs a document check of a valid government issued form of Photo Identification; Passport, Driving Licence, or ID Card for example.

Schneider Electric is working towards making its customers more sustainable and efficient by leveraging the data collected from its smart devices. Schneider Electric's Head of IoT,  Cyril Perducat says IoT is at the center of their digital transformation, and in order to create business value for customers, Schneider is leveraging AI, mobile, cloud, and sensor technologies.

2017 saw the launch of our bottom up redesign of the authentication capability within Access Management. Our previous functionality focused on linear authentication chains.  While this provided considerable power and maturity, we knew many customers wanted more. We started analysing the market, working with key customers and analysts back at the start of 2016.  We went through a root and branch approach and released our intelligent authentication trees feature later in 2017.

The transformation of banking services is setting a new trajectory for a hyper relevant target – personalised wealth management. Two ground-breaking pieces of legislation, PSD2 and GDPR, are causing a shift in the mental model for all who engage in designing the methods of high value, trusted digital engagement in Financial Services.

For retailers and etailers, the travails plaguing Facebook in recent months after the Cambridge Analytica revelations should be yet another bellwether of consumer concern about the sanctity of personal data. Or perhaps canary in a coal mine is a more apt metaphor?

Tom Bucklar, Director of IoT at Caterpillar, is using IoT-enabled solutions to create more value for his customers. While an industrial organization, Caterpillar looks to partner with a variety of industries to gain more consumer insights and solve their customers’ challenges. In this interview, Tom tells Hot Topics about the biggest opportunities of today enabled by connected technologies.