Device Context is Key to Productivity
People are constantly on the move; changing networks, devices, time zones, even several times per day. Mobility shouldn't keep us from being productive, right?
Even in this mobile age, we still find ourselves in situations where we can't connect to applications, often times when time is of the essence. For example, an account executive is on an airplane and needs to urgently respond to a customer. To do this, they need access to your CRM in order to find the customer's email address. What happens next? The old-school authentication sends an SMS code down to earth, where the rep can't access because the plane is now at 36-thousand feet. A one-time password (OTP) via e-mail would do the trick, but more often than not, that's not an option. Now we have a frustrated employee and a customer experience issue.
This problem applies to consumers as well. Everyday activities such as accessing your bank account while travelling abroad, can get tricky, as many people don't opt for the international package on their phones. Even those who do are at the mercy of finding a good signal. Why not provide the ability to use biometrics or facial recognition? No one is leaving their thumb at home.
Authentication needs to understand the context of the user and their devices in order to remove any guesswork and friction. People may forget login credentials or even lose their laptops, mobile phones, and hardware security keys; but that doesn't mean they need to be locked out of their digital lives. To solve this, we need to better balance security and usability, by providing flexible login options that vary based on the device.
With Intelligent Authentication you can easily improve user experience and employee productivity by offering flexible device-aware logins. The ForgeRock product team focused on Intelligent Authentication has created a series of videos to help understand this exciting opportunity. In our initial blog, “MFA Was Never Enough,” we explain five ways to be “Authenti-great,” one of which is having improved device analysis.
Check out our video below to see a demo on how you can deliver intuitive login to your users. Click here to learn more.