ForgeRock Achieves Highest Overall Ratings (4.6 out of 5) in Identity Governance and Administration

The ForgeRock team is excited to announce that we have achieved the highest Overall Ratings (4.6 out 5 based on 12 reviews as of 31st January 2020) in the  2020 Gartner Peer Insights “Voice of the Customer” research for Identity Governance and Administration (IGA)

Gartner defines IGA as a collection of functionality that includes identity lifecycle, workflow, entitlement management, policy and role management, reporting and analytics, auditing, access certification, and access requests. The ForgeRock Identity Platform covers the entire list. Today, ForgeRock Identity Governance is fully accessible and has been deployed successfully by many of our customers.

We believe “Gartner Peer Insights” is a recognition of vendors in this market by verified end-user professionals. To ensure fair evaluation, Gartner maintains rigorous criteria for recognizing vendors with a high customer satisfaction rate. 

Our team at ForgeRock takes great pride in this distinction, as customer success is one of our core values. Customer feedback is how we continuously improve our products and services. 

Here are some excerpts from customers that contributed to ForgeRock receiving this score:

  • “ForgeRock serves as a one-stop shop for all identity and access management lifecycle needs. It offers a suite of modules that ease the management process in a big way.”
    —A VP, Finance Industry
  • “We are very happy with ForgeRock IDM, heavily leveraging its REST capabilities for integration in our portal landscape.”
    —Identity Architect, Education Industry
  • “This is a great innovative product. The tools provided are very helpful and make it easy to use and manage.”
    —IT Manager, Media Industry
Voice of the Customer IGA 2020.png

ForgeRock’s focus on customer satisfaction is built into our company. Whether it is our exceptional Global Support Services team working 24/7 to resolve customer issues or our Deployment Support Services team dedicated to ensuring customer success, we are laser focused on making our customers successful. 

To all of our customers who submitted reviews, thank you! These reviews help shape our products and we look forward to building on the experience that earned us this distinction!  

If you have a great ForgeRock story to share, we encourage you to join the Gartner Peer Insights crowd and weigh in. For Access Management please use this link and for IGA please use this link.

Stay tuned for our upcoming blog series on governance trends. Meanwhile, feel free to reach out to start a conversation about any one of our products. We’re here to serve.


Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates.

Gartner, Gartner Peer Insights ‘Voice of the Customer’: Identity Governance and Administration, 23 March 2020, Peers 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.