KuppingerCole Evaluated 22 Vendors to Help You Make the Right Choice in Customer Identity

KuppingerCole Evaluated 22 Vendors to Help You Make the Right Choice in Customer Identity

Read the 2022 KuppingerCole Leadership Compass on CIAM Platforms

The KuppingerCole Leadership Compass on CIAM Platforms is a comprehensive report that evaluates companies based on product strength, market presence, and innovation. For the third year in a row, KuppingerCole named ForgeRock an overall leader. In addition, ForgeRock scored the highest ratings across all five of the most critical product categories: security, functionality, interoperability, usability, and deployment.

Figure 1: Overall Leaders in CIAM

Why customer identity and access management (CIAM) has become business-critical

Customer experience is the top priority for consumer-facing organizations today, and creating great experiences starts with a customer's very first digital interaction with a company, in other words, identity. Providing customers with simple and safe registration, login, purchasing, and managing preferences — regardless of what device they are on — engages customers so they'll spend more time on your site — and be far more likely to come back.

CIAM is an outgrowth of identity and access management (IAM), but its technical requirements differ considerably from traditional workforce solutions. The scale required to serve customers' digital identities, which may number in the millions, even billions, is vastly greater than what's needed for workforce IAM. In the consumer world, change is a constant, and consumer expectations require companies to act quickly to deliver fresh experiences, innovative features, and personalization.

As the demand for CIAM capabilities has grown, many new companies have entered the market and others have acquired technologies to bring CIAM solutions into their service offerings. But ForgeRock was built from the ground up for CIAM. Today, we have more than four billion identities under management and our platform supports more than 60,000 transactions per second per customer.

"CIAM systems must be able to manage many millions to even billions of identities, and process potentially tens of billions of logins and other transactions per day."

– John Tolbert, Lead Analyst and Managing Director, KuppingerCole

Why ForgeRock stands out as an overall leader out of 22 CIAM vendors

We believe our continued recognition by KuppingerCole and other analysts is the result of our ongoing commitment to innovate on behalf of our customers. Our modern CIAM platform is helping companies deliver exceptional digital experiences while ensuring that their customers’ security, privacy, and compliance needs are met. It’s also helping companies save a fortune in infrastructure, call-center costs, fraud reduction, and data breach prevention, while improving customer engagement and increasing revenues. A recent study showed that ForgeRock CIAM customers could see a return on investment of 186% over three years.

"ForgeRock CIAM provides orchestration capabilities that enable enterprises to reduce fraud risks and improve the customer experience by appropriately matching identity assurance levels with business policy and regulatory requirements."

– John Tolbert, Lead Analyst and Managing Director, KuppingerCole

Built into the ForgeRock Identity Platform are robust Identity Orchestration capabilities that enable our customers to deliver great user experiences with minimal effort. It's faster and easier for organizations to personalize customer and workforce journeys, deliver innovative experiences with no-code development, integrate identity into applications, and measure user engagement with the industry's first journey analytics dashboard.

The KuppingerCole Leadership Compass for CIAM is designed to provide you with a compass by which you can evaluate CIAM vendors, and it includes top use cases, required capabilities, and key criteria to consider. We're thrilled to be recognized once again by this top analyst firm, and I encourage you to download and read the report.