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Customer Experience

Until Next Time, Sydney!

Each year, our Identity Live summit series travels around the world to see our prospects, customers and partners. Australia may be the location that’s farthest afield, so it was fantastic to host the extended ForgeRock team and our guests in Sydney a couple of weeks ago for the 2017 edition of Identity Live. Sydney was filled with sunshine and warmth as we returned to the Museum of Contemporary Art (MCA) on the harbour, the perfect conditions to kick off Identity Live.

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A New Approach to Retail: CPG Digital Brand Platforms

Most consumer packaged goods brands still reach customers through traditional retail channels, but brands are dissolving, and brand identities are becoming blurred. The emerging economies which have propped up CPG revenue growth over the past five years have slowed, and mass markets are reaching saturation.

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The Future is Now...

I fully believe that we, as consumers, business leaders, and citizens of the world, can have a profound impact on how technology will play out in the daily lives of future generations. Over the last 30 years, there have been arguably three major milestones in technology: a) the migration from mainframe to client server computing, b) the advent of the internet, and c) the growth of cloud computing. Today, the convergence of personal identity, security, and the digital world has created our next macro-level milestone, digital identity.

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Identity Live: On Tour in Austin

A couple of weeks ago we took the band to Austin for the first stop of Identity Live, our global summit series. We had a great group of customers, prospects, and partners who all came to hear the latest on customer identity, privacy and consent, the internet of things, and other topics critical to digital business. Identity Live was hosted at the iconic Moody Theater at ACL Live...really, was there any other place we could have chosen in the Live Music Capital of the World?

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TomTom Wins "Best Consumer Identity Project" at EIC

Breaking news! ForgeRock customer TomTom won “Best Consumer Identity Project” at Europe’s biggest identity conference, EIC, presented by KuppingerCole.

“TomTom has initiated a program for delivering a new identity platform that manages identities of customers and devices worldwide at very large scale. The identity platform is a global solution. It is a great example of a way to manage all identities ─ of peoples, devices, and things ─ in a consistent way.”
KuppingerCole 2016

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Recent Posts:

Retailers are Lagging Badly at Omnichannel Commerce

As we’ve previously explored, the future of retail will involve advanced online services and secure digital identity tools.