ForgeRock Blog Archive

Tag: customer journey

Doug Norton-Bilsby

Author: Doug Norton-Bilsby

Retail Personalization Must Transcend Channels 

May. 18, 2017

With over seven billion people on the planet, and close to half of them using the internet for shopping, whilst around 80% will still shop in store, it’s safe to say the majority of shoppers will in some way be influenced or shop through digital channels. These individuals (in-store, online or through social media) have…

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