ForgeRock Blog Archive

Tag: Retail

Doug Norton-Bilsby

Author: Doug Norton-Bilsby

The New Retail: Examples of Adaptable Commerce Platforms in Action

Dec. 5, 2017

In my previous posts, I’d explored the future evolution of ecommerce, and why DevOps, microservices and identity will be cornerstones of the flexible and agile retail platforms of the future. One factor compelling this movement is how monolithic platforms present increasing issues, particularly as more applications are deployed in the Cloud. The difficulties of scaling…

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Doug Norton-Bilsby

Author: Doug Norton-Bilsby

In The Future, Retail Commerce Platforms Will Be Built With DevOps, Microservices and Identity

Nov. 8, 2017

In my previous post, I discussed the state of retail commerce platforms and why adaptability is the single most important attribute for long-term success in the retail industry. As leading mega-retailers like Amazon, Rakuten and Alibaba have proven, building your own commerce infrastructure offers flexibility and agility unmatched by the traditional platform providers. Once thought…

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Doug Norton-Bilsby

Author: Doug Norton-Bilsby

Commerce Platforms of the Future

Nov. 3, 2017

The commerce platforms retailers are embracing today look and function far differently than the commerce platforms retailers were using just 10 to 15 years ago. Charles Darwin made a clear and compelling statement an age ago when he said that it was not the strongest or most intelligent that will survive but the ones that are…

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Doug Norton-Bilsby

Author: Doug Norton-Bilsby

Retail’s Quiet IoT Revolution

Sep. 26, 2017

If organizations and decision makers get it right, the Internet of Things (IoT) could have an economic impact of between $450 billion to $1.2 trillion per year in retail by 2025, according to a recent McKinsey Global Institute report. Value may accrue through layout optimization, self-checkout and smart customer relationship management, amongst others. It’s not…

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Doug Norton-Bilsby

Author: Doug Norton-Bilsby

A New Approach to Retail: CPG Digital Brand Platforms

Jul. 9, 2017

Most consumer packaged goods brands still reach customers through traditional retail channels, but brands are dissolving, and brand identities are becoming blurred. The emerging economies which have propped up CPG revenue growth over the past five years have slowed, and mass markets are reaching saturation. So, how will CPG companies reinvent themselves in a digital…

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Doug Norton-Bilsby

Author: Doug Norton-Bilsby

Retail Personalization Must Transcend Channels 

May. 18, 2017

With over seven billion people on the planet, and close to half of them using the internet for shopping, whilst around 80% will still shop in store, it’s safe to say the majority of shoppers will in some way be influenced or shop through digital channels. These individuals (in-store, online or through social media) have…

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Stuart Hodkinson

Author: Stuart Hodkinson

What’s Preventing Retailers from Implementing Omnichannel?

Sep. 20, 2016

Antiquated Identity Infrastructure, Lack of Visibility Across Channels Keeping Retailers from Creating Frictionless Omnichannel Experiences for Shoppers   These are challenging times for retailers. With so many shoppers preferring to make purchases online now, retailers with significant brick-and-mortar holdings struggle to understand their customers and tailor individual experiences across channels. We hear from a lot of…

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