Customer Success Story
Industry
Financial Services
Highlights
Reduced support center calls by 45%
Reduced time spent on support center calls
Can get new services to market faster than previous system
Summary
Global 500 bank HSBC leverages IAM to better serve customers in a secure and compliant manner, regardless of country or device, while reducing costs.
Taking into account the different customer needs in different markets is really important and the platform allows us to do that. By taking advantage of trees, we create flexible journeys that can adapt dynamically rather than having to write lots of code.
Andrew Scott
Global Head of Secure Access, HSBC
