Customer Success Story

Major German telco boosts sales, improves service and supports 150 logins per minute

Industry
Telecommunications
Highlights
Supports 8.3M households, 2M online customers, 20K employees and partners
Scales for 150 logins per minute
Boosts revenue with SSO customer portal for easy upgrades and new service purchases
Summary
In order to drive growth, Kabel Deutschland modernized its infrastructure to allow customers to easily and securely purchase additional services. The company can also scale to meet increased demand as well as deliver faster service.
We needed to go beyond an employee-centric solution and grant our customers secure access to the relevant parts of our internal systems. We had to find a flexible platform that could handle identities for our internal and external users, ensure that each personally gained access to the relevant parts of the systems, and scale to support millions of users. We chose ForgeRock to provide a state-of-the-art, custom IAM solution with a highly reliable support structure.
Matthias Rubel-Otterbach Head of Web Application Development, Kabel Deutschland