Customer Success Story

German media production company achieves a 360-degree view of customers to deliver superior service

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Industry
Media and Entertainment
Highlights
Supports 3M customers with the capacity to add services and device support 10-fold
Provides Steinberg with a 360-degree view of customers for personalized service
Improves customer service with single sign-on (SSO) for 40 installation steps, 7 service portals and more
Summary
German audio software and hardware manufacturer Steinberg replaced its homegrown identity solution with ForgeRock to better support its three million and growing customer base. With ForgeRock, users can more easily access installation steps and various Steinberg services. Additionally, ForgeRock provides Steinberg with a comprehensive view of customers so the company can offer tailored services.
With ForgeRock, we are putting the customer central to our plans. ForgeRock helps provide us with a comprehensive and coherent picture of the customer. It’s also an enabler to streamline processes and make them much more accessible for our customers.
Daniel Röper Head of Digital for Steinberg Media Technologies