Customer Success Story

Swisscom reduces costs and improves service by automating customer onboarding and subscription management

swisscom-customer-image.jpg
Industry
Telecommunications
Highlights
Speeds customer onboarding and account changes through standardized and automated IAM
Reduces costs and eliminates mistakes with shift from human-to-human service activation to online self-service
Streamlines identity provisioning by synchronizing with the customer’s identity repository to streamline identity provisioning
Accelerates time to market for new services
Improves the customer experience with a single portal to access and manage multiple service subscriptions
Summary
Leading Swiss telecom provider consolidates identity and access management, enabling federated IAM across hundreds of services and tens of thousands of customers to improve service and reduce costs.
The ForgeRock platform enables us to give users direct, secure access to a portal where they can manage their credentials and service subscriptions. It greatly reduces the need for manual human intervention and improves the customer experience.
Rolf Hausammann Head of IAM, Swisscom