Customer Story
Highlights
Processes 7K transactions per second
Handles the lifecycle of customer identities across multiple markets
Migrates to cloud
Large Telco Modernizes Systems Supporting 200m Identities as Part of Cloud Migration
Summary
Telkomsel is centralizing identity management on ForgeRock to power Telkomsel’s new digital ecosystem of mobile, web and third-party applications, providing customers with a rich and seamless experience. Customers can conveniently use the same identity across applications and devices including the MyTelkomsel app and online portal. By allowing customers to perform identity and access actions themselves, Telkomsel’s IT administrators are freed up for other projects.
ForgeRock’s focus on customer success and involvement throughout the project duration is highly appreciated by Telkomsel and is one of the key reasons for successful implementation of the CIAM platform. This implementation will enable Telkomsel to deliver more innovations to delight our customers’ experience in digital services.
Pak Rudy Jayadi
VP of IT Digital Enablement, Telkomsel
More About Telkomsel
Telkomsel is the largest cellular telecommunication carrier in Indonesia. Incorporated in 1995 in Jakarta, Indonesia by PT Telekomunikasi Indonesia Tbk (Telkom) and PT Indosat Tbk (Indosat), Telkomsel operates a variety of mobile services.
More Stories You'll Love
Spark NZ
Top ANZ telco replaces three legacy technologies to achieve superior security and reduce costs
XL Axiata
Major telco's digital transformation effort streamlines identity systems for 55M subscribers
Swisscom
Swisscom reduces costs and improves service by automating customer onboarding and subscription management
If you like what we did for Telkomsel,
let’s talk about what we can do for you
Start Today
See how Ping can help you deliver secure employee and customer experiences in a rapidly evolving digital world.
