Customer Success Story

Major telco's digital transformation effort streamlines identity systems for 55M subscribers

Industry
Telecommunications
Highlights
Improves customer service
Spurs cloud-based digital transformation
Provides a secure, unified and engaging digital experience
Summary
XL Axiata is using the ForgeRock Identity Platform to launch a cloud-based initiative to integrate its many customer-facing systems. The solution provides a secure, unified and engaging digital experience for its growing customer base.
We are always committed to providing a better experience to our customers in order to keep and deepen engagement and loyalty. And along with our efforts to accelerate digital transformation initiatives, we needed a partner able to support us long term and help us give our customers control of their own data. We decided to select ForgeRock as we believe they have the capabilities that matched our requirements.
Yessie D Yosetya Chief Information and Digital Officer, XL Axiata