Customer Identity and Access Management (CIAM)
Give customers experiences they'll love with the security they need
ForgeRock Customer Identity and Access Management (CIAM) enables you to give your customers a frictionless and highly personalized online experience. With advanced security, consent management, privacy protections, and self-service, ForgeRock CIAM helps you acquire customers faster, improve retention, and protect customer data.
Explore this page to learn more about CIAM.
CIAM Solution Overview
Customer Identity and Access Management (CIAM) is the key to creating secure digital experiences your customers will love
CIAM Evaluation Guide
Eight global digital transformation and consumer trends are influencing business in 2022. For enterprise-level organizations, these trends necessitate a different approach to customer identity and access management (CIAM).
What is CIAM
Get the basics on everything Customer Identity and Access Management
Why Identity is the Key to Digital Success
Identity drives customer experience and security. Here's how.
Identity Drives Effortless Experiences
Deliver personal, seamless experiences with self-service password management and multiple options for authentication, privacy, and consent.
Identity Drives Acquisition
ForgeRock's user-friendly self-service, social registration, and progressive profiling features result in better acquisition, retention, and loyalty.
Identity Drives Retention
Modernize legacy systems with future-proof CIAM capabilities while ensuring a seamless customer journey.
- Simplify registration
- Bypass the password
- Increase engagement rates
- Personalize the experience
- Gain customer trust
Identity Drives Protection
Protect your customers and your organization with baked-in secure access, identity-driven fraud mitigation, privacy, consent and compliance.
How Leading Brands are Leveraging ForgeRock CIAM
"We're implementing a single ForgeRock Identity Management system at the core of our business. This will actually create a single learner and customer and employee data set."
"ForgeRock understood what it meant to create a modern, best-in-class Web experience for our large and exceedingly diverse customer base."
"ForgeRock could provide the highest level of security as well as the flexibility we required to deliver the services our customers need."
Albert Hitchcock
Chief Technology and Operations Officer, Pearson
Greg Kalinsky
Senior Vice President and Chief Information Officer, GEICO
Joko Kurniawan
SVP of IT, Digital Service Enablement Head, BTPN Bank
What to Consider When Choosing a Customer Identity Solution
ForgeRock is the only CIAM platform recognized for excellence by the leading major industry analyst firms.
Analyst Report
Gartner®, Magic Quadrant™ for Access Management
1 November 2021
Michael Kelley | Abhyuday Data | Henrique Teixeira
Analyst Report
Forrester Wave™: Customer Identity And Access Management, Q4 2020
Analyst Report
Gartner® Critical Capabilities for External Access Management
9 November 2021
Abhyuday Data | Michael Kelley | Henrique Teixeira
FEATURED RESOURCES
Learn More about CIAM
White Paper
The 8 Digital Transformation Trends Shaping Business in 2022
Why Consumer Identity and Access Management (CIAM) Is Imperative
Report
Consumer Identity Breach Report 2021
Strengthen Your Security By Learning Where You're Vulnerable
Infographic
4 Bottom-Line Benefits of Great Customer Experiences
How Enterprise CIAM Helps You Make Money, Slash Costs, and Reduce Risk
Guide
How to Evaluate CIAM Providers
Selecting a customer identity and access management (CIAM) provider is a significant undertaking. Your final decision will define the future of your business and must account for many factors, some of which may be currently unknown to you now.
Study
IAM for the Hybrid Enterprise
ForgeRock Customer Identity and Access Management (CIAM)
White Paper
ForgeRock: Your Business Transformation Catalyst
Learn How Our Full-Suite Platform Helps Organizations Achieve their IAM and IGA Goals
Analyst Report
Gartner® Critical Capabilities for External Access Management
Having your finger on the pulse of trends helps you make strategic decisions that put you ahead of the competition. None could be more important than eight global digital transformation and consumer trends influencing business in 2022.
White Paper
Build Secure and Modern Apps Faster Using ForgeRock SDKs
White Paper
Reduce the Total Cost of Fraud
Digital transformation initiatives offer numerous benefits to organizations, and with the transition to an almost entirely virtual world over the past year, have become a high priority for companies across the globe.
BLOGS & WEBINARS
Get the Latest CIAM Blogs
Blog
Accelerate Digital Investments in Retail with Scalable Digital Identity
Blog
5 Digital Identity Features That Improve Healthcare Consumer Journeys
Blog
The State of Connecticut Ushers in a Digital Era that Eases Access to Critical Services for Residents and Businesses
In 2018, Connecticut Governor Ned Lamont determined that Connecticut would become an "all digital" government. Today, the governor and his team are making that ...
Webinar
Best Practices for Customer Identity: How to Evaluate CIAM Providers
Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.
Webinar
The Top Customer Experience Trends Driving Digital Transformation in 2022
Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.
Webinar
Four Technologies for Designing Captivating Digital CIAM Journeys
If the past 20 months has taught us anything, it is that our customers have moved from the physical to the digital world at breakneck speed. Nearly everything needs to be transacted seamlessly, or risk losing consumers. What does it take to "win" in this new digital realm?