Back-to-Back Leadership in Access Management


CEO Perspective  

In today’s evolving world, where being digitally connected is more crucial than ever, we’re honored that Gartner has once again recognized ForgeRock as a Leader in the 2021 Gartner® Magic Quadrant™ for Access Management

Over the last 18 months, millions of people have had to shift their lives from doing most things in-person to digital experiences remotely - from banking done exclusively online, to receiving healthcare and buying groceries to working from home. Throughout this massive shift, it’s become clear that making it both safe and easy to connect with the digital world has become a top priority for enterprises to remain successful.  

ForgeRock is uniquely positioned in the market with a focus on customer experience and developers, and is used by large global brands across industries, including healthcare, finance, retail and the public sector. The company’s access management capabilities are part of its comprehensive platform designed to support enterprise customers around the world to enable their digital transformation goals.

This year, we focused on meeting our customers’ needs to adapt to the evolving business landscape. They responded with increasing reliance on our CIAM solution to deliver digital experiences that strengthen brand loyalty and make every consumer touchpoint along a buyer’s journey feel personal and effortless without compromising security. 

Take Standard Chartered Bank, a 160-year-old financial services leader. The company manages hundreds of millions of logins daily across 30 retail markets. To improve the customer experience, the team at Standard Chartered made it a mission to allow customers to use a single identity of their choice to authenticate themselves - ranging from options like facial recognition to a traditional username and password. By allowing their customers to choose the best way to access their accounts and get things done, Standard Chartered is seeing real world benefits. 

Alan Chiew, Executive Director and Head of Technology at Standard Chartered Bank, told us, “By simplifying our legacy systems and consolidating them on the ForgeRock Identity Platform, we can get faster implementation and introduction of new services, reduce onboarding costs, and provide digital IDs to customers that are secure and easy to use. We are placing digital identity at the heart of our systems.” 

That’s the transformative power of digital identity in action. As we continue to drive innovation into the ForgeRock Identity Platform, there are several key tenets guiding us. 

  • Enterprise-Grade: Offer a unified and full-suite platform to serve the modern digital identity needs of enterprises, who are under ever-increasing competitive pressure to deliver personalized and seamless omnichannel experiences.
  • End the Compromise: Provide enhanced security in a zero-trust environment while preserving the intuitive digital experiences that help people access the connected world.
  • Stop the Friction: Enable passwordless identity experiences that recede into the background and users never have to login again – no more usernames and passwords, and no more registration processes and password resets.

To learn more about the Access Management market, I’d encourage you to read this latest version of the Gartner® Magic Quadrant™. We believe the report will help IT decision-makers select a partner that supports modern digital identity requirements driven by dynamic and expanding business demands. Read the report now.

*Gartner “Magic Quadrant for Access Management” by analysts Henrique Teixeira, Michael Kelley and Abhyuday Data. November 1, 2021. 

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from ForgeRock. 

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. Gartner and Magic Quadrant are registered trademarks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.