The New Normal: Living Life Online - Volume 2

Volume 2 of The New Normal: Living Life Online uncovers changing consumer attitudes about digital experiences in this new remote life. The global report takes a closer look at what drives consumers away from certain online services and apps and what makes them loyal users of others.

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The New Way Consumers Think About Digital

The world’s new reliance on remote everything has shifted consumers’ tolerance levels for poor online experiences globally. Consumer Identity continues to be a top concern for companies accelerating their digital transformation. Learn what keeps consumers loyal, what ranks highest in dissatisfaction, and how to avoid making a negative first impression with things like an onerous login process.  

Read our press release here.

Additional Resources



Good Digital Experiences Key to Consumers' Hearts

Find out what’s at stake when companies fall short.


Build Customer Loyalty

Learn how to create stickiness with better digital experiences.

Consumer Survey

The New Normal: Volume 1

The COVID-19 pandemic has accelerated the adoption of online services and apps. Get the report to learn key facts on other changes to consumer behavior.