ForgeRock Customer Identity and Access Management (CIAM)
Leverage the industry’s leading CIAM solution to acquire customers faster, deliver great experiences, and protect your customers and organization.
It’s Time to Conquer the New Digital Normal
- Forbes
-
$2 Trillion
Worldwide annual spend on digital transformation
- Forbes
-
80%
Outperformance over laggards by offering exceptional experiences
- PwC
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$42 Billion
The total of losses caused by fraud since 2018
Do Better Business with ForgeRock CIAM
ForgeRock helps organizations do business better by significantly improving and scaling customer identity and access management (CIAM) with the industry's only full-suite, AI-driven platform purpose-built for all use cases and identities, including things. With ForgeRock’s acclaimed CIAM solution, you can utilize the latest digital identity technologies to support your unique initiatives and meet not only today’s requirements, but also tomorrow’s.
Acquire Customers Faster
It's no secret that complicated registration processes result in frustrated customers that take their business elsewhere. In fact, 46% of customers will abandon difficult account registration processes.
ForgeRock helps you acquire customers faster with capabilities such as user self service, social registration, and progressive profiling. The result includes accelerated conversion rates, greater retention rates, and higher customer loyalty.
Deliver Great Experiences
72% of customers say account lockout is worse than a toilet paper shortage. Such poor customer experience results in lost opportunity and revenue to competitors.
With ForgeRock, you can deliver great experiences with self service for password management and multiple options for authentication and privacy and consent, leading to higher omnichannel revenue, lower customer churn, and greater long-term profitability.
Protect Your Customers
Manual processes, weak compliance controls, and outdated security lead to fraud, data breaches, and costly fines. In fact, one large UK organization was fined £20m over a data breach.
With secure access experiences, identity-driven fraud mitigation, privacy and consent mechanisms and compliance, and more, ForgeRock helps you protect both your customers and your organization.
Partner With a Trusted Leader Across The Top Three Analyst Firms
Analyst Report
Forrester Wave™: Customer Identity And Access Management, Q4 2020
Analyst Report
KuppingerCole Leadership Compass CIAM Platforms, 2020
Analyst Report
Gartner, Magic Quadrant for Access Management
17 November 2020
Michael Kelley | Abhyuday Data | Henrique Teixeira
Leverage Industry-Leading CIAM Capabilities
Acquire Customers Faster
- Increase customer acquisition rates
- Simplify registration options
- Deliver personalized customer experiences
Customer Profile Management
- Simplified user profile policies and controls
- One identity across all applications and devices
- Consistent customer experience across all channels
Password Management
- Strong password management policies and controls
- Simplified password reset experience
- Lower customer abandonment rates
Modern Authentication
Passwordless Authentication
- Reduce password management costs
- Simplify and secure the login experience
- Mitigate password theft risk
Universal Single Sign On (SSO)
- One SSO login, all access
- Consistent login experience across all channels
- Secure, seamless access to all on-prem and cloud apps
Consent & Privacy Management
- Build customer loyalty and trust
- Maintain regulatory compliance
- Reduce organizational risk
Intelligent Access
- Deliver great customer experiences
- Reduce authentication friction
- Lower customer abandonment rates
Technology Partner Network
- Leverage the collective innovation of an entire industry
- Pre-integrated, tested, and supported connections
- Change and evolve with the market
Why ForgeRock for CIAM?
- Luxury Automotive Customer
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90
Seconds to onboard new consumer and workforce applications for 25M users.
- Financial Services Customer
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75%
Reduction in implementation time with 50% fewer resources.
- Multinational Communications Services Org
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76%
Reduction in login-related service desk chats, increasing login success from 59% to 94%.
Resources
Whitepaper
Six Business Trends Show Why You Need Modern CIAM
Why digital identity platforms are the new imperative for Customer Identity and Access Management.
Report
The New Normal: Living Life Online – Volume 2
ForgeRock investigates how Digital Experience Colors Consumer App Loyalty
Guide
Evaluating Digital Identity Providers For CIAM
Criteria, differentiators, and RFP questions.
Report
Consumer Identity Breach Report
As the Cost of Breaches Continues to Rise, Personally Identifiable Information Remains Primary Target.
Leading Organizations Choose ForgeRock
Albert Hitchcock , Chief Technology and Operations Officer, Pearson
Read StoryGreg Kalinsky , Senior Vice President and Chief Information Officer, GEICO
Read StoryKostas Gkirkizas , Senior Project Manager, Car IT Information Systems, Toyota Motor Europe
Read StoryAlex Fiddes , Programme Delivery Executive, DVSA
Read Story