A Leader in the Wave for Customer IAM


We’ve all experienced the turbo-charged acceleration in digital transformation in the past six months of the pandemic. Working from home, banking from home, shopping from home, and eating your favorite restaurant meals at home are the new normal. We are also living this experience at ForgeRock. We’ve moved to a nearly 100% remote work environment and supported our customers who have relied on us for a seamless and secure online experience over the years. Enabling this transformation for our customers is what drives us as a company. It is also why we are all immensely proud to be recognized by Forrester Research as a Leader in The Forrester Wave: Customer Identity and Access Management (CIAM), Q4 2020. 

Innovation and Execution Matter Most 

Forrester evaluated the 13 most significant identity and access management (IAM) companies against 32 different criteria spanning three categories: current solution offerings, strategy, and market presence.  The evaluation of each company included in-depth reviews of product functionality, demonstration of capabilities, and customer references. ForgeRock was named a Leader in this CIAM evaluation which recognizes both the strength of our current offering as well as having the highest score in the strategy category amongst all vendors evaluated.

Strong Security and a Great User Experience Are Essential for CIAM

One  prominent theme in this report is the shift in CIAM from “just” a security technology to becoming a key component of the online user experience. Forward-looking organizations are seeking identity partners to help acquire and retain customers while providing them with the security, fraud protection, and personalization capabilities to engage and transact across all consumer channels including web, mobile, call center, or in person.  

As a company strongly focused on CIAM, we’ve invested heavily in designing, building, and continually improving our ForgeRock Identity Cloud to meet the needs of our customers. We’ve emphasized the importance of capabilities such as data orchestration and user management, customer identity verification and registration, and consumer self-service. We’ve also invested in high performance and scale because they directly impact the user experience. We enable our customers to securely manage hundreds of millions of identitieswith demonstrated performance in excess of 3.6 million authentication transactions per minuteand ensure a seamless user experience.

Looking Ahead

Forrester emphasized future strategy, investment, and execution roadmap as important criteria in their evaluation. It’s all about cloud choice and enabling hybrid deployments. At ForgeRock, we have known this for a while. It serves as a driving force behind our strategy, product, and go-to-market plan. And, it’s what drove our decision to raise $93 million in the first half of the year to continue to invest in our business and the market. 

We believe recognition by Forrester Research is a testament to our momentum and validation of our future  strategy and direction. Increasingly, our platform is becoming mission-critical to the largest organizations in the worldand we take our responsibility to deliver on their expectations seriously. We are incredibly proud that Forrester has named us a leader in CIAM. 

Download a complimentary copy of the The Forrester Wave report here.