Differentiating Through Customer Experiences in Insurance

Insurance is moving away from its low-interaction roots to becoming a high-touch multichannel distribution industry. The ability to deliver seamless, secure, and scalable customer experiences is increasingly critical to driving average product holding, customer retention, and net promoter score (NPS) ratings.

Read the first in a three-part series of guides, “Differentiate in Insurance Through Customer Experiences,” to find out how ForgeRock can help you:

• Transform your search-and-quote experiences to reduce abandonment and turn prospects into loyal customers.
• Streamline your registration and onboarding experiences to reduce fraud and identity proofing costs.
• Enable self-service to improve your customer experience and reduce operational costs.