Identity for Communications & Media

Enabling Omnichannel Digital Experiences

Future-Ready Identity and Access Management

Hold the phone! Don’t be hung up by the wrong digital identity platform. Whether it’s on-demand programming, internet services, mobile access, or a new digital initiative, the ForgeRock Identity Platform connects users to devices and services. Our platform works in tandem with legacy infrastructure, and supports the massive scale that other solutions can only dream of. Customers and businesses expect functionality, immediacy, and privacy from communications service providers and media companies. We deliver. Create seamless, secure, personalized experiences that engage customers with targeted offers and interactions in real-time.

<30 years old
the age group which primarily receives their content through mobile devices, streaming, and the internet (Deloitte)

Deliver an omnichannel digital experience across devices

Digital identity can help you improve your media strategy — Get our Guide

Hear how, KPN, the largest telecom and IT service provider in the Netherlands, is unifying customer identities across 50 platforms

Create an Omnichannel Customer Experience

Modern customers expect to move fluidly between online and offline. However, if CSPs and media organizations can’t integrate channels to deliver a consistent, connected experience, they risk frustrating their customers and facing increased churn rates. It’s time to go omnichannel.

  • Securely connect the digital identities of users, devices, and things to provide a unified view of the organization for the customer
  • Integrate with legacy systems to unify disparate customer identity profiles
  • Deliver a superior user experience with single sign-on access across business units and allow customers to use social sign-on to reduce friction at registration
We don’t have to adjust our services to the product, the product adapts to our services.”  

Jens Sonnentruecker, Swisscom

Personalize Customer Interactions

CSPs and media organizations come to ForgeRock when they want to give their customers an experience that’s not just secure but also personal. By linking customer identities into a single profile, companies gain valuable insight into customer behavior. Now, you can suggest relevant content, products, and services exactly when customers want them.

  • Consolidate siloed identities across different channels into a unified customer identity that serves as the foundation for data aggregation and real time personalization efforts
  • Increase loyalty by recognizing customers at every interaction
  • Engage customers in authentic conversations by using information linked to their digital identity to demonstrate knowledge of tastes and preferences
  • Drive revenue growth by delivering targeted offers at the right time like recommending new shows to stream based on viewing history
bbc-case-study-image

Learn how the BBC uses identity to personalize the customer experience – Get the Case Study

Keep customers' data private with digital identity

Prioritize Customer Data Privacy

Data breaches, increasing customer privacy concerns, and regulations will shape CSP and media strategy. Organizations need customers to trust them with their data. This will only happen when customers are sure that the organization collecting, storing and using their digital information is doing so in a manner that benefits and protects them.

  • Invest in an identity and access management platform that will help you address the new data and privacy regulations.
  • Build trust with customers by creating a centralized record of who shared what to whom, when, and for how long
  • Empower customers to selectively and repeatedly share who gets access to what personal data, for how long, and under what conditions with user-managed access

1½ years until CSPs and media companies must comply with the EU GDPR

Download “The Future of Privacy in the IoT Era” White Paper

Deliver Secure Digital Identity 

How can your organization protect against breaches of highly personal customer data? By using an identity and access management platform that continuously authenticates user identity to provide increased security.

  • Ensure device, user and application authenticity from start to finish of digital sessions
  • Use context to evaluate risk and require an additional factor of authentication when necessary

This short demo will show you how to set up mobile push authentication with the ForgeRock Identity Platform

Use digital identity to secure new IoT initiatives in communications and media

Deal with Digital Disruption

As new startups and OTT companies cut into market share, CSPs and media companies need to innovate. It’s critical for organizations to quickly roll out new digital products and services that customers are interested in. Don’t get left behind.

  • Integrate with legacy systems to seamlessly connect users, devices and services to build meaningful digital relationships at IoT scale
  • Use digital identity to secure new IoT initiatives that use connected devices to engage customers and capture new kinds of data 
  • Reduce IT costs and build on existing investments with a flexible, open source identity platform 
We wanted a new access management platform that would position us for the next generation of cloud and mobile services as well as increase efficiencies and reduce costs. We needed one access management that could service a wide set of needs across our business.”

Kevin Higgins, Manager, identity and access management design and delivery for Spark NZDownload the Case Study

Our Digital Identity Solutions Cut Across Industries

Businesses designing products connected to the Internet, sometimes for the first time - like cars, medical devices, or security cameras - need to know who and what is accessing their products, and when and how. Done right, identity management not only keeps your customers safe, but also gives you the power to deliver a personalized experience, and build trusted relationships between you, your customers, and your digital products and services. We do this for customers across nearly every industry.