Customer Identity

CIAM Solutions

Customer Identity & Access Management

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Customer Identity & User Experience

Mobile, social, offline, online, in store, in app  – there are more ways for your customers to interact with your products and services than ever before. This also means there is more to manage that we ever dreamed possible.  This is where customer identity and access management (CIAM) solutions come in. CIAM solutions enable you to securely identify and engage with your customers at the right time, on whatever device, app, or service they’re using.

Building lifelong relationships with your customers is only possible when you know who they are. The ForgeRock Identity Platform is the customer identity management solution that enables leading digital businesses to create a single customer profile company-wide. Now everyone in every department can provide secure, personalized service, without risking data loss due to inappropriate access.

Video: Learn how identity enables personalized customer interactions


Create engaging, omnichannel customer experiences with customer identity solutions from ForgeRock.

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Gartner Report: How to Justify IAM Initiatives by Aligning IAM With the CIO’s Priorities

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See why GEICO calls the ForgeRock Identity Platform an easy-to-deploy and highly scalable solution.

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Get the Mobile Ecosystem Forum Global Consumer Trust Report.

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Customer Identity in Retail

Retail leaders are taking advantage of IoT capabilities and infrastructure to improve their customer experiences. Customer identity management is critical in providing a seamless and secure shopping experience. See why major retailers trust ForgeRock.

Retail Solutions

Identity in Open Banking

Give your customers a single identity to access their account data and third-party services, creating a seamless, secure, and personalized user experience that builds banking loyalty. Banks and customers alike can rely on strong authentication with real-time, responsive, situational risk assessments to protect customers and their data.

Financial Solutions

Customer Identity in the Connected Car

Customer identity is the secret to the secure connected car. Owners and approved drivers can securely log in and update a vehicle’s settings via a smartphone or website to adjust pre-sets for driver, vehicle performance settings, or get diagnostics and service alerts.

Automotive Solutions

Getting Personal Means Getting Private

Innovative digital products and services, particularly the IoT, enable companies to collect and use customer identity data in new ways to improve customer experiences. But if you fail to respect customer data privacy, it’s lights out. Your customers trust you. Keep it that way with privacy tools and solutions fit for the new digital economy.

User Managed Access

You’re Going to Like the Way You Log In

As malicious hacks and attacks increase in frequency and severity, it’s critical for organizations to amp up the security they provide their customers. Customer identity solutions (CIAM) are designed so you can strike that balance between strong security and easy access to products and services. Modern authentication methods can help improve customer satisfaction and retention.

  • Create a frictionless customer experience with features like mobile authentication
  • Protect customer data with continuous security that verifies identity throughout the session
  • Choose from over 25 out-of-the-box authentication modules for advanced security
  • Use context to generate risk scores and require stronger authentication only when necessary

Watch this 5 minute demo to learn how to configure passwordless authentication with the ForgeRock Identity Platform