Consumer Identity Management

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Omnichannel Retail

What if you could have a single view of the customer, create a personalized experience, simplify operations – all while addressing privacy concerns and regulations?

Today’s customer expectations outpace the digital capabilities many retailers can provide within their current technology. Gartner predicts that more than 5.5 million connected devices will be added every day. (About 4,000 were added while your read this.)

With ForgeRock, you can combine data about buying habits and history across channels, from in store to online, across brands and business units, while securing the appropriate levels of internal access. Now retailers can provide a truly personalized shopping experience on any platform, even in-store.

Amer Sports presents at Identity Live on how they are using digital identity and the IoT to get ahead in an omnichannel retail market.

Why ForgeRock

See why retailers choose ForgeRock to deliver better customer experiences and drive revenue

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Internet of Retail

This ebook outlines the major challenges retailers face today and what you can do to create an omnichannel experience

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Basics of CIAM

Watch this webinar replay to learn more about CIAM and how can it help you fuel your digital transformation

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Putting Privacy at the Heart of the Customer Journey

The Profile and Privacy Management Dashboard

Make privacy a competitive advantage by giving your customers a new level of control over their personal data. The Dashboard provides self-service capabilities for customers to update their user profile, manage security settings, and adjust privacy and consent preferences. Features include the ability to:

  • Address key requirements of GDPR including the right to be forgotten and the right to withdraw consent at any time.
  • Alert users to recent changes to their account like password resets.
  • Manage connected devices that have access to personal information and revoke access as needed.

Build trusted relationships with your customers by enabling them to choose how their personal data is shared. When your customers trust you, they’re more willing to share personal information that is critical for personalization and improving the user experience.

Customer Loyalty in the GDPR Era

Retail companies will need to update their eCommerce infrastructure, including their identity and access management solutions, for the increasingly stringent data privacy regulatory environment. With compliance with the EU GDPR required by May 2018, organizations need new privacy tools to stay up to date.

MyCustomer, in association with ForgeRock, polled 1,000 digital consumers in the U.K. to explore the connection between customer experience, trust, and personal data sharing.

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PERSISTENT IDENTITY

Drive Superior Customer Experience Across All Channels

IoT - Create Relationships in Retail

Omnichannel retailers are taking advantage of the internet of things to create connected customer experiences. Identity management makes this possible.

- Register and authenticate connected devices
- Incorporate sensors into inventory management
- Create relationships between customers and their devices

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