Connecting Your Citizens
A unified portal to access all governmental services (renewing a license, paying a fine, filing taxes, or renewing a passport) seems like a pipe-dream, but in some countries it’s already a reality and they are delivering on the promise of a speedy, simple, and secure digital government that scales.
That said, many government agencies still store and manage the data for all their disparate online services in separate silos. Citizens need to engage with each government agency separately, resulting in a disjointed user experience and delays in the deployment and adoption of new digital services. ForgeRock delivers identity and access management solutions to governments that streamline citizens’ access to these services and reduce costs for deploying new services.
Resources
Tech Brief
State of Utah Leverages IAM to Streamline Services and Reduce Costs
How a state's move to consolidate access management improves public services, reduces IT costs, and allows for ambitious future projects.
Guide
Comparing Digital Identity Management Providers for CIAM and FICAM
A Workbook and Guide on how to choose the digital identity platform that is right for your government agency or public sector organization.
Tech Brief
State of Texas Embraces IAM for Better Citizen Experiences
How an Identity and Access Management platform helped Texas deliver sweeping improvements to their online government services.
Advantages of IAM for Digital Government Include
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Quickly and efficiently add new digital services to the ForgeRock Identity Platform.
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Bring services to citizens through one access interface, improving adoption.
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Provide a common platform across departments for reduced maintenance and cost.
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Share valuable data across different departments, securely.
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Use real-time context to make access and security decisions and to offer personalized services based on citizen needs and profiles.
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Provide a single user overview across the agency.
A Unified Identity Strategy Delivers
Accelerated Deployment
Deploy new digital services quickly deployed by plugging into an existing identity management solution. Ensure accelerated user base adoption.
Reduced Costs
Building (or buying) new identity solutions for each service can get expensive. A unified identity strategy delivers reduced costs, a single support center, and reduces new project costs that come from delays in adopting new identity technologies.
Improved Security
Governments can deliver services to citizens and businesses transparently while still maintaining a secure channel for transactions. The core infrastructure must be secured to ensure protect the identity of citizens and business as well as the services they use.
Improved Quality of Government Services With Citizen-Focused Identity Management
Many government agencies store and manage the data for their different online public services in separate silos that cannot communicate with one another. These legacy identity and access management systems cannot meet new government requirements for efficiency, security, and privacy. Governments should implement a citizen-focused IAM platform to unify disparate digital services and provide citizens with simple, secure access.
