Create an Omnichannel Retail Experience

Know your customer no matter how (or where) they shop

Shoppers are on the move. Get ahead with digital identity.

What if you could have a single view of the customer, create a personalized experience, simplify operations – all while addressing privacy concerns and regulations. Today’s customer expectations outpace the digital capabilities many retailers can provide within their current technology. Gartner predicts that more than 5.5 million connected devices will be added every day. (About 4,000 were added while you read this.)

With ForgeRock, you can combine data about buying habits and history across channels, from in store to online, across brands and business units, while securing the appropriate levels of internal access. Now retailers can provide a truly personalized shopping experience on any platform, even in-store.

Amer Sports - Becoming Omnichannel
Industry Brief

Why ForgeRock?

See why retailers choose ForgeRock to deliver better customer experiences and drive revenue


Internet of Retail

This ebook outlines the major challenges retailers face today and what you can do to create an omnichannel experience

Webcast On-Demand

Benefits of CIAM

Watch this webinar, featuring Gartner and ForgeRock, to learn more about CIAM and how can it help you fuel your digital transformation


Put Privacy at the Heart of the Customer Journey

Make privacy a competitive advantage by giving your customers a new level of control over their personal data. The dashboard provides self-service capabilities for customers to update their user profile, manage security settings, and adjust privacy and consent preferences. 

  • Address key requirements of GDPR including the right to be forgotten 
  • Alert users to recent changes to their account like password resets.
  • Manage connected devices that have access to personal information and revoke access as needed.


Persistent Identity: Drive Superior Customer Experience Across All Channels

Customer Loyalty in the GDPR Era

Retail companies will need to update their eCommerce infrastructure, including their identity and access management solutions, for the increasingly stringent data privacy regulatory environment. With compliance with the EU GDPR required by May 2018, organizations need new privacy tools to stay up to date.

GDPR Solutions

IoT - Create Relationships in Retail

Omnichannel retailers are taking advantage of the internet of things to create connected customer experiences. Identity management makes this possible. This includes registering and authenticating connected devices, incorporating sensors into inventory management, and creating relationships between customers and their devices.

IoT Solutions

Customer Identity

Mobile, social, offline, online, in store, in app  – there are more ways for your customers to interact with your products and services than ever before. This also means there is more to manage that we ever dreamed possible.  This is where customer identity and access management (CIAM) solutions come in. CIAM enables you to securely identify and engage your customers at the right time, on whatever device, app, or service they’re using.

Customer Identity Solutions


Personal digital data is precious. Your customers don’t want businesses putting it up on a “big board,” for just anyone to see. And as the number of connected things that customers use grows, we must prevent an IoT security gap! With the ForgeRock Identity Platform, you can secure the user experience on any device, and tailor it to the customer’s data-sharing preferences — or as we like to say, “no more data about you, without you.” Ensuring and protecting privacy is how you win the customer trust race.

Privacy Solutions

An Identity Platform Built with the IoT, CIAM, and You in Mind

User-Managed Access

Build Trusted Relationships

ForgeRock's support of the user-managed access standard provides secure, delegated authorization for privacy and consent. Now you have another way to build trusted relationships with your customers.


Their Things.

Cars, drones, street lights, gas pumps, wearables, medical devices... they all have a digital identity. With ForgeRock, you establish who these devices belong to, and decide how and with whom (or what) they interact.

Mobile Authentication

Go passwordless.

With our push authentication and authorization features, you can create a frictionless user experience. It's security that's easy to use.

Get Started with the ForgeRock Identity Platform

Manage billions of digital identities on new cloud, mobile, and IoT services, all with one unified platform. Try it out today.