Identity Drives Customer Experience and Security
ForgeRock unravels the layers of identity, so you can give customers a CIAM experience that feels personalized, effortless, secure.
Customer Identity and Access Management (CIAM)
Give customers experiences they'll love with the security they need.
ForgeRock Customer Identity and Access Management (CIAM) enables you to give your customers a frictionless and highly personalized online experience. With advanced security, consent management, privacy protections, and self-service, ForgeRock CIAM helps you acquire customers faster, improve retention, and protect customer data.
CIAM Evaluation Guide
Eight global digital transformation and consumer trends are influencing business and society. For enterprise-level organizations, these trends necessitate a different approach to customer identity and access management (CIAM).
ForgeRock On-Demand Webinar featuring Forrester® The State Of Customer Identity And Access Management
Hear guest speaker Andras Cser, Author of the Forrester Wave™ for CIAM, as he gives a deep dive on the CIAM space.
Forrester® Total Economic Impact™ Study
Our CIAM customers saw a 186% return on investment over the last three years, and more than 2x the customer conversion rate than before.
Why Identity is the Key to Digital Success
Identity drives customer experience and security. Here's how.
Identity Drives Acquisition
ForgeRock's user-friendly social registration, progressive profiling, and self-service features result in better acquisition, retention, and loyalty.
Identity Drives Effortless Experiences
Deliver personalized, seamless experiences with the convenience of passwordless access and multiple options for authentication, privacy, and consent.
Identity Drives Retention
Modernize legacy systems with future-proof CIAM capabilities while ensuring a seamless customer journey.
- Simplify registration
- Bypass the password
- Increase engagement rates
- Personalize the experience
- Gain customer trust
Identity Drives Protection
Protect your customers and your organization with baked-in secure access, identity-driven fraud mitigation, privacy, consent and compliance.
How Leading Brands are Leveraging ForgeRock CIAM
"We're implementing a single ForgeRock Identity Management system at the core of our business. This will actually create a single learner and customer and employee data set."
"ForgeRock understood what it meant to create a modern, best-in-class Web experience for our large and exceedingly diverse customer base."
"ForgeRock could provide the highest level of security as well as the flexibility we required to deliver the services our customers need."
Albert Hitchcock
Chief Technology and Operations Officer, Pearson
Greg Kalinsky
Senior Vice President and Chief Information Officer, GEICO
Joko Kurniawan
SVP of IT, Digital Service Enablement Head, BTPN Bank
What to Consider When Choosing a Customer Identity Solution
Analyst Report
Gartner®, Magic Quadrant™ for Access Management, 2022
1 November 2022
Henrique Teixeira | Abhyuday Data | Michael Kelley | James Hoover | Brian Guthrie
Analyst Report
The Forrester Wave™: Customer Identity And Access Management, Q4 2022
Analyst Report
Gartner® Critical Capabilities for Access Management 2022
2 November 2022
Henrique Teixeira | Abhyuday Data | Michael Kelley | James Hoover | Brian Guthrie
Analyst Report
KuppingerCole Leadership Compass, CIAM Platforms, 2022
FEATURED RESOURCES
Learn More about CIAM
White Paper
The 8 Digital Transformation Trends Shaping Business and Society
Global Digital and Consumer Trends Show Importance of Experiences, Security, and Trust
Report
ForgeRock Identity Breach Report 2023
A Single Compromised Identity Can Put an Entire Ecosystem at Risk
Infographic
4 Bottom-Line Benefits of Great Customer Experiences
How Enterprise CIAM Helps You Make Money, Slash Costs, and Reduce Risk
Study
Forrester® Total Economic Impact™ of ForgeRock CIAM
Study reveals 186% ROI and benefits of $43.9 million over three years
Guide
How to Evaluate CIAM Providers
Selecting a customer identity and access management (CIAM) provider is a significant undertaking. Your final decision will define the future of your business and must account for many factors, some of which may be currently unknown to you now.
Study
IAM for the Hybrid Enterprise
ForgeRock Customer Identity and Access Management (CIAM)
White Paper
ForgeRock: Your Business Transformation Catalyst
Learn How Our Full-Suite Platform Helps Organizations Achieve their IAM and IGA Goals
Study
Forrester® Total Economic Impact™ of ForgeRock CIAM
Study reveals 186% ROI and benefits of $43.9 million over three years
Analyst Report
Gartner® Critical Capabilities for Access Management 2022
White Paper
Build Secure and Modern Apps Faster Using ForgeRock SDKs
White Paper
Reduce the Total Cost of Fraud
Digital transformation initiatives offer numerous benefits to organizations, and with the transition to an almost entirely virtual world over the past year, have become a high priority for companies across the globe.
Study
Forrester® Total Economic Impact™ of ForgeRock CIAM
Study reveals 186% ROI and benefits of $43.9 million over three years
BLOGS & WEBINARS
Get the Latest CIAM Blogs
Blog
Shifting Perspectives and Regulations Relating to Consent Management
Blog
How To Protect Your Digital Assets Following a Business Split-Up
Blog
Is the Call Center Putting Your Healthcare Organization at Risk?
Webinar
Time to Kill the Password? with ForgeRock, PwC and IDC
Webinar
Best Practices for Customer Identity: How to Evaluate CIAM Providers
Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.
Webinar
The Top Customer Experience Trends Driving Digital Transformation in 2022
Today, all consumers, whether they're customers, patients, or citizens, rate the organizations they engage with based on their experiences.
Webinar
Four Technologies for Designing Captivating Digital CIAM Journeys
If the past 20 months has taught us anything, it is that our customers have moved from the physical to the digital world at breakneck speed. Nearly everything needs to be transacted seamlessly, or risk losing consumers. What does it take to "win" in this new digital realm?