ForgeRock Consumer Identity Management

ForgeRock Consumer Identity and Access Management (CIAM) solution provides comprehensive lifecycle management capabilities for any identity – customer, workforce, and thing. This begins from the day a new customer is acquired and activated or a device is registered. Each identity requires accounts with different levels of privileges across a wide range of systems to perform their duties or access new digital services. ForgeRock CIAM allows you to centrally define policies that govern access and provides a single view into all those accounts and managed identities. With identity lifecycle management, you can fully automate this process, eliminating error-prone manual processes and providing a consistent and efficient way to create, modify, and remove accounts while ensuring a high level of security.

ForgeRock provides a unified approach to password management to ensure that the right password controls are enforced everywhere – for all users, devices, and things. With ForgeRock, organizations can set a consistent password policy, enforce access rights with password policies and rules that can specify strength, aging, reuse, and attribute validation. Combined with flexible password management, administrators can create and administer policies that let users reset and change their own passwords. With ForgeRock, organizations can design password reset journey's with Intelligent Access drag-and-drop trees. The highly intuitive user interface allows for a seamless user experience between password reset and authentication flows. This unique approach creates a frictionless flow between password reset and authentication and helps decrease abandonment rates by providing an unsurpassed user experience.

Identity Management's synchronization and reconciliation service synchronizes data in real time and schedules the reconciliation of identity data as needed. With capabilities like delivery guarantee, on-demand and scheduled resource comparisons, and discovery of new, changed, deleted, or orphaned accounts, Identity Management ensures that consistent user identity information is available across all of the identity infrastructure, providing a consistent, personalized experience. Tying synchronization and reconciliation with business process workflows and rules allows for appropriate reviews and administrative actions.

ForgeRock Identity Management is the only modern identity and access platform that offers identity relationship visualization. At ForgeRock, we understand the importance of context and relationship information, along with user identity, in making security decisions. Identity Management offers the unique capability to visualize the identity relationships of any user or thing under management. Identity relationship visualization helps you understand the attributes, roles, and relationships among different users, as well as any given user and all their devices. This enables you to quickly detect anomalies, so you can eliminate potential issues before they turn into security problems.

Social login providers, like LinkedIn, GitHub, Facebook, Instagram, and Apple – allow users to leverage their personal accounts to sign into other websites and choose the data they want to share. With ForgeRock, you can leverage standards-based integrations with these social networks to register users seamlessly. By simplifying the registration and authentication process and building common customer profiles, your customers can conveniently use the same identity across applications and devices. This enables them to to seamlessly interact with your services instantly. This flexibility delivers a great customer experience while reducing the need to manually enter data.

With ForgeRock, you can quickly define and build self-service registration and password management journeys with the Intelligent Access drag-and-drop tree interface. Streamlined registration, login, and password management experiences can significantly reduce IT costs while vastly improving the customer experience. ForgeRock minimizes the need to manage user accounts, by passing the ability to users to enable self-service registration, access requests, and password resets. Self-service not only enhances the user experience, it drives higher engagement rates, increases customer loyalty, and, ultimately, improves operational efficiency.

ForgeRock provides you with an out-of-the-box workflow engine that adheres to the Business Processes Modeling Notation 2.0 (BPMN 2.0) standard. You can use any BPMN graphical editor to quickly and easily create new workflows or edit existing workflows that are delivered as part of the solution. You can also integrate simple or complex workflow operations during the entire identity lifecycle. By providing workflow-driven provisioning activities, such as user requests, account creation, updates, or deletions, you can efficiently handle approvals, manage escalations, perform preventive maintenance and directly integrate with ticketing and help desk systems.

With ForgeRock, you can allow users to manage their privacy and consent settings from a single dashboard. They can correct errors in personal information collected from a social provider, residing in an HR system, or manually entered by an administrator. Users also control who has access to what portions of their data from a single location. The dashboard supports key GDPR requirements, including the right to be informed, right of access, right of rectification, right to restrict processing, right to object to processing, right to withdraw consent at any time, and right of erasure ("the right to be forgotten"). With ForgeRock, you build customer trust by giving people the power to control their personal information, security, and privacy preferences.