User Self-Service

Reduce Friction and Drive Customer Engagement

As more and more users demand instant access to your services, you can hardly keep up with the pace of your business. You need a solution that can automate and simplify common, yet complex functions for millions of users. With ForgeRock, you can build trust by offering users robust self-service options and drive customer engagement with the freedom to control their level of privacy.



Customers and employees value personalized user experiences, so why not place them in the driver seat? Onboarding users often requires extensive customization and coding that is time and resource intensive. This process can be expedited with an automated process.

Streamlined registration, login, and password management experiences can significantly reduce costs in identity support. It minimizes the need to manage user accounts, passing that capability to users through a self-service module to enable registration, password reset, and self-service access requests. Self-service not only enhances the user experience; it drives higher engagement rates, increases loyalty, and ultimately improves productivity.

Self-Service Features include:

  • Self-service capabilities for self-registration and password resets are readily configurable in a matter of seconds.
  • Service is automatic, immediate, and exposed over REST, enabling custom or mobile front-ends to utilize it.
  • Zero administration cycles are needed to onboard and maintain user accounts.
  • Users are empowered to work to their own schedule because they can instantly access critical services.
  • Streamlines registration and access requests to an external source such as applications and logs request events for auditing.
  • Enables you to implement user self-service to significantly reduce help desk costs and increase user productivity by automating password reset and enforcing an auditable centralized password policy.
  • Offers an out-of-the-box end user self-service and registration UI that can be easily customized.
Self Service

Offer users self-registration with ReCAPTCHA, email validation, security questions, and more, plus password reset, forgotten user name, and profile management.