ForgeRock Identity PlatformIdentity Management

Self-Service & Profile Management

Reduce Friction and Drive Customer Engagement

As more and more users demand instant access to your services, you can hardly keep up with the pace of your business. You need a solution that can automate and simplify common, yet complex functions for millions of users. With ForgeRock, you can build trust by offering users robust self-service options and drive customer engagement with the freedom to control their level of privacy.

Self-Service

Customers and employees value personalized user experiences, so why not place them in the driver seat? Onboarding users often requires extensive customization and coding that is time and resource intensive. This process can be expedited with an automated process.

Streamlined registration, login, and password management experiences can significantly reduce costs in identity support. It minimizes the need to manage user accounts, passing that capability to users through a self-service module to enable registration, password reset, and self-service access requests. Self-service not only enhances the user experience; it drives higher engagement rates, increases loyalty, and ultimately improves productivity.

Self-Service Features include:

  • Self-service capabilities for self-registration and password resets are readily configurable in a matter of seconds.
  • Service is automatic, immediate, and exposed over REST, enabling custom or mobile front-ends to utilize it.
  • Zero administration cycles are needed to onboard and maintain user accounts.
  • Users are empowered to work to their own schedule because they can instantly access critical services.
  • Streamlines registration and access requests to an external source such as applications and logs request events for auditing.
  • Enables you to implement user self-service to significantly reduce help desk costs and increase user productivity by automating password reset and enforcing an auditable centralized password policy.
  • Offers an out-of-the-box end user self-service and registration UI that can be easily customized.

Need help planning your identity and access management project?

Self-Service Screenshot

Offer users self-registration with ReCAPTCHA, email validation, security questions, and more, plus password reset, forgotten user name, and profile management.

Technical Resources

Developer-friendly and lightweight yet powerful, the REST API framework helps you manage access rights and password policies.

Profile Management

With registration comes stored personal information. As more users become increasingly aware that their data is shared and collected online, it is critical that control of the data remains in the hands of the user. Customers expect their personal information to be protected and safe from harm while interacting with services. This can only be achieved with a transparent profile management solution that seeks consent from users.

ForgeRock Identity Management plays a key role in building trust with your customers and ensuring your user data management complies with ever-evolving data privacy regulations at a global scale.

Profile Management helps you:

  • Build trust by offering customers the ability to manage user preferences and privacy settings, including opt-in and opt-out settings, as well as what information is captured and account deletion.
  • Address consent requirements associated with major privacy and compliance regulations including GDPR, HIPAA, PIPEDA, and others.
  • Protect services and users with configurable Terms of Service (ToS) and Conditions to minimize risk and increase customer value.

Identity Lifecycle Management for Users and IoT

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Profile Management Screenshot

Administrators can create new profiles, delete existing profiles and update user attributes.