Gartner Report - Coronavirus (COVID-19) Outbreak:
Short- and Long-Term Actions for CIOs
"COVID-19 has disrupted operations and will have prolonged impacts on continuity of operations, modes of working and growth patterns. CIOs need to respond to the crisis with both short- and long-term actions to increase resilience against future disruptions, and prepare for rebound and growth."
Organizations face challenges to continuity of operations as employees are stranded in various locations with uncertain return dates.
Dramatic changes in customer demand are putting organizations under huge stress: Sharp declines in demand present serious financial challenges to many businesses, while those facing demand surges and resource shortage risk disappointing and disengaging customers.
Confusing data from unverified sources, or sheer lack of data, leads to ill-informed decisions, escalating employee anxiety and making organizations underprepared for returning to normal operations and future growth.
This report offers recommendations for CIOs, including both short-term and long-term actions.
Gartner, Coronavirus (COVID-19) Outbreak: Short- and Long-Term Actions for CIOs, Sandy Shen, Owen Chen, Lily Mok, Deacon D.K Wan, Julian Sun, Arnold Gao, 4 March 2020
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.