Retailers face the constant need to differentiate themselves from their competition in order to engage more customers.
Accenture research has found that, in order to compete, retailers are becoming digital businesses and creating personalized, omni-channel experiences that engage and delight customers. Customer interactions must be tailored to reflect customer habits, tastes, and preferences.
This requires a digital identity ecosystem where identities are tied to users, connected things, and cloud services, in order to better understand the customer.
To compliment Accenture’s research on the digital transformation of retail organizations, we have produced a white paper that explains how ForgeRock builds digital identity ecosystems that help retailers to deliver personalized customer experiences. Register below to receive six in-depth papers that will help you discover how digital identity management can enable the retail revolution.
Is your retail organization ready to become a digital business?