Modernizing the Digital Customer Journey
Featuring Research from The Forrester Wave™: Customer Identity and Access Management, Q4 2020 and Key Differentiators that Made ForgeRock a CIAM Leader
The opportunity to build customer loyalty starts at the beginning of the digital customer journey.
With today’s new reality of consumers shopping online more, students engaging remotely, and the increase in telehealth services, organizations in every industry are under pressure to accelerate their digital transformation efforts. However, legacy IAM solutions are posing significant roadblocks, ranging from complex user registration forms, password fatigue, limited self-service options, and the inability to share personal data without compromising user privacy. This leads to frustrated consumers taking their business elsewhere.
In order for organizations to strengthen and retain their customers’ loyalty, they must leverage a modern Customer Identity and Access Management platform to deliver seamless and secure user experiences.
Download the report Modernizing the Digital Customer Journey to learn:
- Common CIAM goals and needs
- The challenges posed by legacy solutions
- Research and key takeaways from The Forrester Wave™: Customer Identity and Access Management (2020)
- How ForgeRock’s modern CIAM capabilities can help you enhance customer experiences across all stages of the digital journey