To make sure our customers get up and running rapidly — and stay that way — we’ve developed a suite of services that provide the best of our expertise, ready to be delivered immediately.
We offer services focused on the three major project lifecycle areas:
Professional Service Descriptions
High-Level Architecture Workshop
Designed to determine customer requirements and use cases in order to scope how to best deploy the ForgeRock Identity Platform. Results in a high-level architecture proposal, including functional and non-functional requirements, that is suitable for deployment.
Product Configuration Workshop
Provides a design blueprint of the ForgeRock platform based on architectural specifications of functional and non-functional requirements. Results in a customer-specific configuration proposal scoped to each customer’s project objectives.
Product Specialist Field Assistance
Designed to provide a product-specific expert resource to assist with a proof-of-concept or system build. Enables the customer to benefit from ForgeRock product expertise.
Designed to review a current build or production system and evaluate whether the applied configuration complies with ForgeRock support expectations and best practices. Results in a report documenting the supportability of the environment.
On-site Operational Assistance, Mentoring and Support Co-ordination
Provides on-site operational assistance, mentoring, and support co-ordination for the customer’s production environment. Focused on assisting the customer IT team that is supporting a production environment by providing them with preventive guidance to avoid future issues.
Designed to provide rapid on-site technical support to undertake diagnosis and fault analysis. Results in an approach for addressing the specific issue being faced
Designed to provide an expert to assess the performance of the ForgeRock platform implementation. Results in a detailed analysis of actual performance against expectations and recommendations for improvement.