ForgeRock Success Packages
Maximize your investment in identity and achieve the best results for your organization
Drive Results Through Identity
Organizations are under constant pressure to deliver security while ensuring customer satisfaction and employee productivity through simple, seamless user journeys.
But, if your organization is like most, managing all your identities — consumers, workforce and things — is only getting more complex. You operate a hybrid environment with systems and apps in the cloud and on prem. And you have people accessing resources through different networks using different devices.
ForgeRock Success Packages are partnership relationships that include the support you need, expertise, scheduled interactions, and named success managers to help you reach the goals you set out to achieve with the ForgeRock Identity Platform and solutions.
- Achieve desired outcomes
- Gain the inside track on new releases and innovations
- Boost operational efficiency
Choose the Success Package that will Help you Reach your Goals
ForgeRock Success Packages are all about making your organization successful. Since identity is ever-changing, we focus on helping you leverage your investment to achieve what you need from it. Then we partner with you on an ongoing basis to understand your business so you can take advantage of opportunities as they arise.
Our Customer Success Resources — your Account and Outcome Managers — are your identified points of contact within ForgeRock. They hold regularly scheduled pulse cadence calls with your team and understand your goals and metrics. This means that when challenges arise, you will be talking with a person familiar with your strategic and tactical needs. Our Customer Success Resources are available in the Select and Premium Packages.
Subject to Change Without Notice |
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Base |
Select |
Premium |
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Customer Success |
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Named Customer Success Resource |
✓(CSAM)* | ✓(CSOM)* | |
Pulse Cadence |
Quarterly | Quarterly | Twice Monthly |
Success/Milestone Alignment |
Yearly | Quarterly | |
360 Executive Briefing |
Yearly | Yearly | Twice Yearly |
Innovation & Roadmap Sessions |
Yearly | Twice Yearly | |
Value Unlock Forum |
Yearly | ||
Support |
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Priority Response Times |
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P1 |
4 hours | 2 hours | 1 hour |
P2 |
8 hours | 4 hours | 2 hours |
P3 |
24 hours | 8 hours | 4 hours |
P4 |
48 hours | 24 hours | 24 hours |
Availability: Web, Phone Support and |
12x5 |
24x7 |
24x7 |
Services |
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Configuration/Implementation Review |
Annually | ||
Professional Advisory Services Hours |
20% Discount | ||
Training |
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Training All Access Subscription |
20% Discount | 50% Discount | |
Skills Assessment from ForgeRock |
✓ | ||
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It's A Team Building Effort
Expanding your team's skills is important to stay responsive and adapt in an ever-changing digital world. Our Skills Assessment service performs an evaluation of an individual(s) on your team's ability to perform a specific skill or set of skills. It can help uncover areas for learning, making it easier to create a relevant, personalized training and development plan. At ForgeRock, the skills assessment is part of our Premium Success Package and also available for individual purchase.