ForgeRock Success Packages

Organizations are under constant pressure to deliver security while ensuring customer satisfaction and employee productivity through simple, seamless user journeys.

But, if your organization is like most, managing all your identities — consumers, workforce and things — is only getting more complex. You operate a hybrid environment with systems and apps in the cloud and on prem. And you have people accessing resources through different networks using different devices.

ForgeRock Success Packages are partnership relationships that include the support you need, expertise, scheduled interactions, and named success managers to help you reach the goals you set out to achieve with the ForgeRock Identity Platform and solutions.

• Achieve desired outcomes
• Gain the inside track on new releases and innovations
• Boost operational efficiency

Choose the Success Package that will Help you Reach your Goals

ForgeRock Success Packages are all about making your organization successful. Since identity is ever-changing, we focus on helping you leverage your investment to achieve what you need from it. Then we partner with you on an ongoing basis to understand your business so you can take advantage of opportunities as they arise.

Our Customer Success Resources — your Account and Outcome Managers — are your identified points of contact within ForgeRock. They hold regularly scheduled pulse cadence calls with your team and understand your goals and metrics. This means that when challenges arise, you will be talking with a person familiar with your strategic and tactical needs. Our Customer Success Resources are available in the Select and Premium Packages.

Subject to Change Without Notice
	Base	Select	Premium
Customer Success   (Stated Timeframes are for Guidance Purposes Only)
Named Customer Success Resource		✓(CSAM)*	✓(CSOM)*
Pulse Cadence	Quarterly	Quarterly	Twice Monthly
Success/Milestone Alignment		Yearly	Quarterly
360 Executive Briefing	Yearly	Yearly	Twice Yearly
Innovation & Roadmap Sessions		Yearly	Twice Yearly
Value Unlock Forum			Yearly
Support
Priority Response Times
P1	4 hours	2 hours	1 hour
P2	8 hours	4 hours	2 hours
P3	24 hours	8 hours	4 hours
P4	48 hours	24 hours	24 hours
Availability: Web, Phone Support and      Phone Escalation	12x5	24x7	24x7
Services
Configuration/Implementation Review			Annually
Professional Advisory Services Hours			20% Discount
Training
Training All Access Subscription		20% Discount	50% Discount
Skills Assessment from ForgeRock      University			✓
*Your ForgeRock Customer Success Account Manager (CSAM) or Customer Success Outcome Manager (CSOM) acts as your trusted advisor and advocate, and serves as your defined contact within the ForgeRock organization.