ForgeRock Identity Cloud Support Services

ForgeRock understands how crucial the Identity Cloud platform is to your business. Our Identity Cloud support experts are available to resolve your issues quickly and efficiently.

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Get Access to Experts When You Need Them

Dedicated to Your Success

Our team of responsive, experienced support professionals can help you streamline your ForgeRock Identity Cloud deployment and minimize disruptions to provide better access, availability and revenue potential.

Identity Cloud Support provides superior service with: 

  • Global 24/7 support, staffed in your local time zone.
  • Business review and strategic planning to ensure your product roadmap is aligned with your priorities.
  • A flat structure staffed by development engineers.
  • Colocated support and engineering teams for maximum issue resolution.
  • Support staff evaluated on customer satisfaction, not ticket throughput.
  • Multiple support tiers to give you flexibility in investment.

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Gold

Platinum

Service Level Objective 99.9% 99.9%
Support Response times
P1 2 hours 1 hour
P2 4 hours 2 hours
P3 8 hours 8 hours
P4 24 hours 24 hours
Knowledge Base
Web Support
Customer Success Manager Optional
Authorized Support Contacts Up to 10 Up to 20
Business Reviews and Strategic Planning
Professional Services
University Training