Support Services
Flexible support tiers let you choose the right level
Get Access to Experts When You Need Them.
ForgeRock is built on a foundation of customer satisfaction and happiness. We understand how crucial our Digital IAM platform is to your business, so we’ve built a support organization optimized for customer success. Our Global Support Services enables you to reach experts who can resolve your issues quickly and efficiently.
Here are a few features that empower us to provide superior service:
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Global 24/7 support, staffed in your local time zone.
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Business review and strategic planning to ensure product roadmap aligns with your priorities.
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A flat structure staffed by development engineers.
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Co-located support and engineering teams for maximum issue resolution.
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Support staff evaluated on customer satisfaction, not ticket throughput.
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Different tiers of support to give you flexibility in investment.

Gold
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Bug fixes and ongoing enhancements.
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24 X 7 web-based support.
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24 X 7 email-based support.
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24 X 7 phone escalation.
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10 designated support contact accounts.
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Business review and strategic planning.
Silver
Silver Level
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Bug fixes and ongoing enhancements.
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24 X 7 web-based support.
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24 X 7 email-based support.
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24 X 5 phone escalation.
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5 designated support contact accounts.
Bronze
Bronze Level
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Bug fixes and ongoing enhancements.
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12 X 7 web-based support.
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12 X 7 email-based support.
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8 X 5 phone escalation.
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2 designated support contact accounts.