Get Access to Experts When You Need Them. 

At ForgeRock, we understand how crucial our products are to your business. So we’ve built an organization optimized for customer success, avoiding the typical barriers that keep customers from reaching the expert who can help them.

Here are just a few of the features that empower us to provide superior service:

  • Global 24×7 support staffed in your local time zone
  • A flat structure staffed by development engineers
  • Co-located support staff and engineering
  • Support staff evaluated on customer satisfaction, not ticket throughput

The level of support you need
Flexible support tiers let you choose the right level of investment in each of the ForgeRock Identity products you rely on.

Bronze

Bronze Level

  • Updates/Bug Fixes
  • Web Support (12×5)
  • Email Support (12×5)
  • Phone Support (8×5)
  • 2 Authorized Contacts
Silver

Silver Level

  • Updates/Bug Fixes
  • Web Support (24×7)
  • Email Support (24×7)
  • Phone Support (12×5)
  • 5 Authorized Contacts
Gold

Gold Level

  • Updates/Bug Fixes
  • Web Support (24×7)
  • Email Support (24×7)
  • Phone Support (24×7)
  • 10 Authorized Contacts
  • Accelerated SLAs
  • Reviews & Strategic Planning