The New Way Consumers Think About Digital
The world’s new reliance on remote everything has shifted consumers’ tolerance levels for poor online experiences globally. Consumer Identity continues to be a top concern for companies accelerating their digital transformation. Learn what keeps consumers loyal, what ranks highest in dissatisfaction, and how to avoid making a negative first impression with things like an onerous login process.
Read our press release here.
Good Digital Experiences Key to Consumers' Hearts
Find out what’s at stake when companies fall short.
Build Customer Loyalty
Learn how to create stickiness with better digital experiences.
The New Normal: Volume 1
The COVID-19 pandemic has accelerated the adoption of online services and apps. Get the report to learn key facts on other changes to consumer behavior.